Comvergence offers a complete outsourced voice solution know as the Hosted PBX, delivering the required communication and data services to your company in an effective and efficient manner. The Comvergence converged solution provides for a managed outsourced voice and data solution that is maintained and supported by Comvergence.
Description
Traditional systems are fast been outdated with modern IP based communication networks. Comvergence have designed a solution that enables small to medium businesses to benefit from advanced technology that have up to now been reserved for enterprise companies.
Some of the major advantages of the Converged solution include:
- No upfront capital expenditure on PABX
- No maintenance contract required
- Dealing with one supplier for both voice and data services
- Leverage existing Ethernet and broadband infrastructure
- Future proof technology easily upgradeable
Benefits
- Low entry cost per person
- Feature rich facilities
- Free calls between different branches or company sites on the Comvergence network
- Untimed national call charges including competitive mobile and International rates
- Unified Messaging services including voicemail to email and faxing services available
- External access to local extensions via Internet based softphone or IP Phones
- No Flag Fall or connection charges
Features
- Basic Voicemail directed to phone and/or email.
- Call splaying for Direct Indial Numbers (calls ringing to multiple locations e.g. desk phone, mobile or home)
- Caller ID (CLI) and caller ID restriction
- Advanced call forward, call diversion and follow-me functions (web interface)
- Call transfer (Blind and Announce)
- Do not disturb
- Call Waiting
- Extension Hunt/Ring Groups (Simultaneous up to 4 Extensions and Round Robin)
- Call back, redial and missed calls available
- Call Parking
- Conference facilities (Phone Based)
- Directory Numbers for each Branch/Site
- Custom On-Hold Music
Hosted PBX architecture
The architecture of the Hosted PBX and Internet solution is designed to give customers a dedicated link to their business, which delivers both the voice and data requirements. All the smart technology is operated offsite. The client need only be concerned about connecting their IP phones to their existing network infrastructure.
Hosted PBX options
Comvergence Offers two Hosted PBX Offerings based on the size of
business and requirements.
Hosted PBX Lite
Includes all features as listed above, however is designed for small businesses with between 2 to 6 Extensions. With the Hosted PBX Lite inbound callers to your Directory Number are directed to a single phone, round robin or simultaneous calling of a number of phones.
Hosted PBX Advanced
Idea for business with between 6 to 50 Extensions. Includes all features as listed previously, however also includes the following features:
- Web based Hosted PBX Control
- Busy Line Feature/Reception Console Support
- Call Pickup
- IVR, Advanced Night Switching, Time Conditions, Queuing and Ring Groups
Our new Hosted PBX Services will be available from May 2008. For more information on Hosted PBX Services, please contact us.
