Managed Router Service

Comvergence provides a management service, whereby we configure and manage a customer’s Cisco router.

This includes:

  • Standard router setup
  • Change control
  • Full audit trail of configuration changes
  • Netflow provides daily, weekly and monthly reporting
  • Business Continuity – same business day* router replacement in the event of a fault
Managed Routers365 * 24
Audit trail of changes
Daily Monitoring and pro active support from ComvergenceY
Business Continuity24 Hours*
Standard Setup & ChangesY
Detailed Daily, weekly and monthly net flow reports.Y
Monthly Management$55
TermAs per Contract
*Hardware replacement is provided within 24 hours of the fault occurring as long as it is reported before 16h00 AEST. If the fault is reported after 16h00 AEST, replacement will occur within 24 hours of the start of the next business day.
A new or similar router will be configured and replaced by Comvergence and applicable hardware charges will apply for replacement.
External VPN IP SEC tunnels may be configured at a once off charge of $250 per request. (IOS might upgrading additional licence charges)
Managed Router Services are available in Melbourne, Sydney and Brisbane, other areas POA.
Managed Router Services are only available with equipment purchased from Comvergence.
Monthly management charges of $25 per additional WAN link connected to the same router.

Further Information

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