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Porting Information and Guideline

In order to provide for an easy transition from a standard phone line to a VoIP enabled service.

Clearly identify your account number with your current Telephone service provider.

  • If your provider is not Telstra or Optus you will need to enquire from them their wholesale Telstra or Optus account number in order that we can successfully apply for the port.

Basic CAT A Port

  • Submit paperwork to Comvergence with a preferred cutover date. (cutover date not less than 10 business days after submitting paperwork).
  • Request current provider to remove any special services. (line hunt, rotary, fax duet etc)
  • Once these services have been removed, notify Comvergence 24 hours later so we can submit an authority to port the number.
  • Comvergence cannot proceed with the request to port the number until any special services have been removed. (if these services cant be removed we will need to apply for a Complex port)
  • Setup call forwarding once your diverts have been removed to a mobile or temporary number allocated by Comvergence.

The port will take approximately 10 working days (if there are no delays or rejections)

Comvergence will supply you with a confirmation date once the port has been accepted and a suitable cutover date has been arranged.

  • If the service number you are porting has a active ADSL service on it, you will lose this ADSL service once the number has been ported.
  • Please ensure that you do not have any active ADSL services on the service numbers you wish to port as it will be terminated the moment we port the number, and or cause a delay in the porting process.;
  • Please also DON’T cancel any phone related services with your current carrier until the phone numbers have been ported across and you have received confirmation from Comvergence.

Complex CAT C Port

  • Submit paperwork to Comvergence with a preferred cutover date. (cutover date not less than 20 days after submitting paperwork).

The port will take approximately 20 -30 working days (if there are no delays or rejections)

Comvergence will supply you with a confirmation date once the port has been accepted and a suitable cutover date has been arranged.

Simple Port Charges (CAT A)Per Single Number
Simple ports (per 1 number)$44.00

Complex Porting Charges (CAT C)Per batch of numbers
Complex ports batch of 1 - 5 numbers$150.00
Complex ports batch of 6-20 numbers$220.00
Complex port batch of 21-100$285.00
Complex port batch of 101-200$350.00
Complex port batch of 300$400.00


Further Information

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