Data is carried across Comvergence and out to the telephone exchange that serves your Private Network location. This is called the provider edge. From the telephone exchange to your Private Network premises is what’s known as the customer edge.
Private Network traffic is marked as premium across our network, up to the provider edge where we can influence and control congestion. This is done by prioritising Virtual Private Network traffic over standard traffic like web browsing. When congestion begins to reach a certain percentage, load balancing is carried out to even traffic flow.
Once data leaves the provider edge and is transported across backhaul to the Private Network location as a download we cannot guarantee data flow, due to many factors out of Comvergence’s reasonable control. However, upload speeds from your premises can be prioritised using quality of service (QOS) functionality that can be found on most routers.