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24/7 Emergency Technical Support

About Us

Pioneers in the Telecommunications Industry For Over 20 Years

Founded in 2005 by CEO Brian Michaels, Comvergence began as a wholesale VoIP provider and rapidly evolved into one of Australia’s few independent licensed telecommunications carriers.

Trusted Telecommunications Expertise

At Comvergence, we understand the unique telecommunications challenges our customers face and the balance of telecom services they seek.

Our expertise extends to voice telecommunications solutions, including Cloud PBX and Microsoft Teams for corporate clients, supporting over 4,500 handsets and 25,000 registered Australian direct dial numbers

For over two decades, we’ve stayed at the forefront of the telecommunications industry, providing reliable, secure and future-ready solutions tailored to business needs nationwide.

We’re Built Different

In the competitive telecommunications industry, working with a smaller provider puts your needs at the forefront. Here’s why partnering with Comvergence is a smarter choice for your business telecommunications:

Personalised Service

With 24/7 direct access to our technical team, we deliver unmatched support for seamless operations for your business telecommunications needs.

Superior pricing

Being local and laser focused on customer needs means we can offer competitive pricing without compromising on quality or service excellence.

Customisable Plans

We know that there is no such thing as a ‘one size fits all’ approach when it comes to telecommunications. From scalable solutions to bespoke services, we provide the flexibility that larger providers can’t. 

Community Connectivity

Our Melbourne-based team has over 100 years of combined experience. We’re a trusted partner in the telecommunications industry, ready to solve any problem that comes our way.

We’re More Than a Telecommunications Provider - We’re a Partner You Can Rely On

We specialise in designing flexible systems that support your business to grow as your needs and team change.

Our approach combines a range of devices to ensure your voice communication system is perfectly suited to your work environment, whether it’s on site, at home, or a combination of both.

With tight-knit teams based in Australia and around the world, Comvergence is well-placed to handle all of your telecommunication support requests and update requirements.

  • Rely on our Skilled Staff: Our team consists of experts with over 10 years’ experience, with many serving valued customers for over 15 years.
  • Liaise with Dedicated Account Managers: Enjoy a single point of contact for all your personalised support needs.
  • Interconnected, Global Support: Our local and international teams work together closely on all client matters. Since integrating our Manilla-based alongside our Melbourne-based engineers in 2005, we’ve developed a distinctly Comvergence shared expertise and attention to detail. All our engineers pride themselves on their close relationships with clients no matter where they are in the world.

Our proactive approach to security and data protection makes protecting your precious information our priority.

  • 24/7 Network Monitoring: Our team constantly checks, identifying any issues or potential breaches before they happen.
  • Rapid Response: We respond to most tickets within 15 minutes, and most calls are answered in under a minute.
  • Outage Alerts: We keep you across any outages, even on weekends.

Comvergence is a mature provider staffed with voice, internet and security experts required to comprehensively address customer requests and future-proof their telecommunications.

  • Complete Ticketing System: We record every service interaction, ensuring every customer has a full history for seamless issue resolution.
  • Expert Engineering: Our senior engineers focus on optimising your entire infrastructure, from voice and handsets through to internet and security measures.

Benefits of Working with Comvergence

Streamlined Service

As an independent provider, we order, design, confire and implement telecommunications services that are ready to go from day one.

Enhanced Interconnectivity

We manage your entire telecommunications network and operations from end-to-end, seamlessly integrating your internet, phone, and data protection systems for maximum flexibility and connectivity.

Transparent Billing

With Comvergence, there are no hidden fees or surprises – just one easy-to-manage invoice you can trust.

Abraham Davidson
"Comvergence have been a great partner for many years now. Great personal service, VERY competitive pricing and stability. Perfect fit for any SMB/SME"
Thomas Cornelius
"Comvergence have supplied internet and phone line connections for our business for many years and have always provided great service. Any issues have always been dealt with by their support in a timely and professional manager and Subuhi, our Account Manager has been a pleasure to deal with throughout."
Rick Hendriks
"Comvergence has been providing services to our business for 12 years. Current services provided Internet access over fibre link, Web Hosting and Fax to Email Sales / Development team - Constantly trying to find better and cost-efficient ways for us to do business. If ever we need a solution, we discuss with Comvergence, if they do not have a solution, they will guide us in the right direction. Provisioning Team – Provide new and upgraded services in set time and with minimal fuss to our business. Technical Support – Quick to resolve issues. Recent example, during the Covid 19 Pandemic we were in complete lock down working remotely, relying heavily on systems. Our main router had a major fault with in 4 hours a new fully programmed router was delivered, simply plugged in and we were up and running with little business downtime. Would not hesitate recommending Comvergence as a potential partner to your business."
Alan Duhamel
"We have been using Comvergence for almost 10 years now for our commercial internet connectivity and VOIP. Their products, expertise and service have all been fantastic. They have worked with us, while we have grown our business nationally. I highly recommend them."
Simon Flower
"We have been with Comvergence over a decade. Very reliable supplier. Support issues are dealt with quickly and it is a pleasure to deal with a small team who know our business well."
Roy Smith
"I highly reccomend this business. Comvergence has been serving my business with Telecommunications needs for over 10 years. The service has always been great and the team are helpful. Quality of phone/voip as well as data lines have been excellent too. Thank you"
Matthew Wings
"Comvergence are a solid provider of phones and internet. Great customer service with a team that strives to deliver. Our account manager Subuhi goes above and beyond."
John Eaton
"I have been with comvergence for 12 months now and never had a problem with the NBN until last week... for a few days the coverage was in and out... rang their support office and Aditi was allocated to us and was tremendous. Worked the problem with me and everything AOK now. Can’t recommend them high enough for the support and follow up!"
Brad Slater
"Undeniably the best support I’ve received from any company. Fantastic to work with, thank you so much Comvergence. I’d give you six stars if I could."
Kim Thy Le
"I have just moved across to Convergence and I find that all staff there are excellent and very patient for a rough customer likes myself. I am known for not easily pleased. Great culture."
Michelle Stringers
"Comvergence were fantastic to work with. Quick, friendly and have provided us with fast and reliable internet."
Daniel Peacock
"Rock solid internet provider. They offer a great fibre to the building service for us and it's great value and I can't remember a time where it's been down."
Noam Pik
"they did what they said FAST and with no fuss. A pleasure to work with"
Craig Traub
"I have used Comvergence for the past 15 years and recently used them again to set up new services. I couldn’t be happier with the experience. The team was professional, easy to deal with, and made the whole process smooth from start to finish. Everything was handled efficiently and without hassle. Highly recommend Comvergence to anyone."

Got a telecommunications need?
We can help with that.

Let’s start with you
What service are you interested in? *
Where are you located?
Your contact details (aka how we’ll track you down)
Full Contact Name
Best Phone Number:
Email Address (we don’t spam, we promise – we hate it too!):
About your Business
How many offices does your business have? *
How many staff does your business employ? *
How important is uptime for your business? *

Tell us what you need, we’ll find the right product mix for you.

About your business
Number of staff *
Number of offices *
How important is uptime for your business? *
Do you have onsite servers in the office?
Do you require remote access?
About your site

Approximate dimensions of your site (in metres):

Width
Length
Number of separate spaces/areas/offices
Number of conference rooms:
Enter your business address
About your service needs
What internet speed do you need?
What is your preferred connection type?
About your Wi-Fi needs
Do you need WiFi?
How many WiFi access points do you need?
Where do you need access points placed?
About your existing equipment
Do you need a router?
About your Internet backup needs
Do you need a backup connection?
What backup speed do you need?
Do you need a secondary router for high availability, should one fail?
About your switches
Do you need network switches?

Power over Ethernet (PoE) switches

Number of 10-port switches
Number of 16-port switches
Number of 24-port switches
Number of 48-port switches

Non-PoE switches

Number of 10-port switches
Number of 16-port switches
Number of 24-port switches
Number of 48-port switches
About your security needs
Do you need a Firewall for your Internet connection? *
Are you interested in stopping incoming viruses to your network? *
Do you want to control what websites people can view during work hours? *
About your business phone needs
Do you need business phones at your site?
What types of phones do you need?
How many team members need a phone extension?
When do you require the service?
Your contact details (aka how we’ll track you down)
Full Contact Name
Best Phone Number:
Email Address (we don’t spam, we promise – we hate it too!):

General Enquiries

Got a telecommunications need?
We can help with that.

Let’s start with you
What service are you interested in? *
Where are you located?
Your contact details (aka how we’ll track you down)
Full Contact Name
Best Phone Number:
Email Address (we don’t spam, we promise – we hate it too!):
About your Business
How many offices does your business have? *
How many staff does your business employ? *
How important is uptime for your business? *