Comvergence Privacy Policy

  1. What do we do?

    Comvergence is a trusted telecommunications provider with over 19 years of experience delivering reliable, high-performance solutions tailored to the unique needs of Australian businesses. We offer a comprehensive range of services, including, but not limited to high-speed internet, crystal-clear voice services, managed networks, managed security, and managed cloud services. Our focus on delivering reliable, tailored solutions empowers businesses to optimize their communication infrastructure and enhance their overall operations.

  1. Our commitment

    We are committed to preserving and respecting your privacy and complying with the Privacy Act 1988.

  1. What is personal information?

    In this Privacy Policy, “personal information” refers to information that can be used to identify an individual. This includes any information that, alone or in combination with other information, can reasonably identify an individual.

  1. Collection of personal information
    • Information we collect from you
      We collect personal information about our customers and non-customers including, but not limited to, company name, address, contact information, payment details and billing information and any other personal information required to provide internet services to our customers. We may also collect personal information from customers, persons who enter competitions and persons who provide personal information about others (for example, when referring customers to us).
    • Sensitive information
      We do not collect sensitive information such as your race, religion, beliefs or sexual preference except where you have consented or where we are permitted or required by law to do so.
    • Website cookies
      We make use of HTTP “cookies” on our website. We use cookies to improve the functionality of our website, not to store any of your personal information. Cookies cannot determine the identity of individual users. It is a feature of your Internet browser which you can disable at any time, but if you disable this feature you may not be able to access all of the functionality of our website.
    • Service Usage Data
      We collect information about your network usage, including bandwidth consumption, IP address, and network activity. Additionally, we may gather details regarding your voice and data usage, such as phone calls and data consumption. Furthermore, we collect information about the devices connected to our network to ensure optimal performance and security.
    • Third-Party Data
      To ensure the accuracy and reliability of the information we collect, we may obtain additional data from reputable third-party sources. This includes credit bureaus, public records, and other relevant databases. This information helps us verify the company’s details, assess eligibility for our services, and maintain the integrity of our customer records.
  2. What happens if you choose not to provide the information?

    You do not have to give us your personal information. However, if you choose not to, we are unable to provide you with our services.

  3. Use of personal information

    We use your personal information:

  • to identify you so that we can provide services to you;
  • administer our provisions of services (such as sending you bills and collecting amounts owed);
  • for billing and credit control purposes;
  • to improve the services we provide to you and to inform you about any improvements or changes in services;
  • to market other services that third parties or we offer;
  • to comply with our legal obligations, and
  • to do something that one would reasonably expect us to do using the information.

 

  1. Disclosure of personal information

    Generally, we will not disclose personal information we collect about you to any third parties without your prior consent. Similarly, we will not sell any information we collect about you. However, we may disclose personal information about you (subject to confidentiality agreements where appropriate):

  • to service providers who provide services to us, such as providers of billing, credit collection, help desk and support services (including Agents/Resellers);
  • to credit reporting agencies;
  • to third parties where you have given consent to the disclosure;
  • to government, law enforcement and regulatory bodies where this is necessary for us to comply with our legal obligations; and
  • to parties to whom we sell all or part of our assets or business.
  1. Non-identifying information

    We may collect (and provide to third parties) information about the way you browse our website or other information on the Internet. This information cannot be used to identify you or any other individual customer or visitor to our website. The information is used to collect and analyse statistics about browsing behaviour for marketing and development purposes. For example, we may use such information to make improvements to our website.

  2. You can access and correct information

    We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is accurate, complete and up to date. You can access some of the personal information (such as contact details) that we hold about you by securely logging in to “the Zone” from our website. To correct or delete any inaccurate information, please email us at accounts@comvergence.com.au. We will respond to you within a reasonable period of time, being not more than thirty (30) days from receipt of your email.

  3. How do we store your personal information?

    We utilise secure electronic databases and record-keeping methods to store your personal information. We may combine this information with data from third-party sources to enhance our understanding of user trends and improve our services.

  1. Our Commitment to Data Security

    We prioritise the security of your personal information and implement robust measures to protect it from unauthorised access, loss, theft, or misuse. Our security measures include physical safeguards, network security protocols, and encryption techniques. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure.We encourage you to contact us immediately if you become aware of any potential or actual security breach or unauthorised activity related to your personal information.

  2. Updating our privacy statement

    We may revise or update this Privacy Policy from time to time to ensure it remains current with legal requirements and our business practices. The most up-to-date version is always available on our website.We recommend reviewing this Privacy Policy periodically to stay informed of any changes. If we make significant changes, we will notify you through our website or via email.

  3. Contact details for our Privacy Compliance Officer

    We understand you may have questions regarding our privacy practices or the personal information we collect. Here’s how to reach us:

    Comvergence Pty Ltd
    Telephone: 1300 550 125
    E-mail: accounts@comvergence.com.au
    Postal Address: Level 2, 38 – 40 Garden Street, South Yarra VIC 3141If you are not satisfied with any outcome, you may lodge a complaint with the Office of the Australian and Information Commissioner whose website is www.oaic.gov.au.

This Privacy Policy was last updated in February 2025.