Client: Spark Speech Pathology

Service type: Internet and Phone Solution 

Deliverables: Business Phone System and updated Internet network and infrastructure

Managing a cloud-based phone system and online communications in a changing allied health landscape

When Bev Sher and business partner Liz Zhornitsky founded Spark Speech Pathology more than eight years ago, the goal was simple: help people find their voice.

Today, Spark has grown from a small practice with a single employee into a thriving allied health business with 16 therapists and a dedicated administration team, operating from a purpose-built clinic in Caulfield South.

For Bev, the mission to help amplify the individual voice is deeply personal.

A speech pathologist with approximately 30 years of clinical experience, Bev was inspired in part by her father, who overcame a significant stutter to become the CEO of a public company. His experience reinforced a belief that communication challenges should never define a person’s potential.

As the practice expanded, however, the technology supporting the business needed a drastic upgrade as well.

“We knew we needed something reliable,” Bev explains. “But we also didn’t really know what we needed in a new space.”

From drop-outs to clear connection

Prior to moving into their larger premises, Spark was experiencing persistent connectivity issues. Internet performance was inconsistent, WiFi coverage was unreliable, and the team found themselves continually trying different boosters and workarounds to improve performance.

“The practice grew so quickly that we were trying everything we could to keep up. Then COVID hit and a whole new world of challenges and opportunities came with it,” said Bev. 

When telehealth became essential during the pandemic, Spark realised its technology wasn’t keeping pace with the needs of a growing practice.

Following a recommendation from her husband, Bev engaged Comvergence to advise on the clinic’s phone and internet requirements for its new premises. Working alongside electricians during the fit-out, Comvergence delivered a cloud-based phone system, ported existing mobile numbers into reception, and implemented a fully managed internet and WiFi solution with built-in backup connectivity.

The result was a more professional client experience, reliable connectivity throughout the clinic, and the peace of mind that comes from knowing the technology simply works when it’s needed.

A partnership that continues to spark better connections

As Spark has continued to grow, Comvergence has remained a trusted technology partner, providing ongoing advice, support and recommendations as the clinic’s needs evolve.

“When something isn’t working, we know exactly who to call,” says Bev. “Whether it’s an issue with us or something broader in the area, they’re always available and willing to help.”

For Bev, the difference comes down to service and an eagerness to help.

“The customer service has always been fantastic. They’re approachable, responsive and have always delivered on what they’ve promised. Even though we’re a small business, we’ve always felt valued – we’ve never felt like small fry.”

For a business dedicated to helping people communicate with confidence, having reliable technology in the background means the team can focus on what they do best – changing lives through clearer communication.