VoIP will take center stage in 2011.  According to AMI over 30 percent of small businesses (up to 100 employees) and 50 percent of medium businesses (100-999 employees) claim VoIP will become critical to their business.  “Moving into 2011, cost savings, as well as the advanced features available with IP, will impel more and more SMBs to IP architecture implementation.”  1/3/2011